Holiday Closures

The HealthXnet SUPPORT DESK will be closed December 20, 2019 for a company event.  We will reopen December 23, 2019.

In observance of the winter holidays, the HealthXnet SUPPORT DESK will be closed December 24 - 25, 2019 and will reopen December 26, 2019. The SUPPORT DESK will also be closed Wednesday, January 1, 2020 and will reopen January 2, 2020. The HealthXnet application will be available as normal.



HealthXnet 2.0 Release Date

HealthXnet 2.0 will release on Monday, January 6, 2020. Please join us for a week of web-based training December 9 – 13, 2019. You can join us for any of the sessions below by going to https://zoom.us/j/124470421.

December 9 – 12 – Eligibility and Benefits:
9:00 – 9:30 a.m.
9:30 10:00 a.m.
10:00 – 10:30 a.m.
10:30 11:00 a.m.
11:00 – 11:30 a.m.
11:30 a.m.  12:00 p.m.
1:00 – 1:30 p.m.
1:30  2:00 p.m.
2:00 – 2:30 p.m.
2:30  3:00 p.m.
3:00 – 3:30 p.m.
3:30 – 4:00 p.m.


December 13 - Claims Status:

9:00 – 9:30 a.m.
9:30 – 10:00 a.m.
10:00 – 10:30 a.m.
10:30 – 11:00 a.m.
11:00 – 11:30 a.m.
11:30 a.m. – 12:00 p.m.
1:00 – 1:30 p.m.
1:30 – 2:00 p.m.
2:00 – 2:30 p.m.
2:30 – 3:00 p.m.
3:00 – 3:30 p.m.
3:30 – 4:00 p.m.


Please watch our introduction to the Eligibility and Benefits module and our Claims module for HealthXnet 2.0 below.

CMS Medicare

Starting January 1, 2020, Medicare will only accept eligibility transactions submitted with the Medicare Beneficiary Identifier (MBI).



Western Sky Community Care

Western Sky Community Care did not sign a health partner contract with HealthXnet, therefore, all Western Sky Community Care transactions are non participating subject to a non-participating charge.


Blue Cross Medicare Advantage - Acceptable Prefixes

Blue Cross Medicare Advantage only accepts the following prefixes. Using any other prefix will cause Blue Cross Medicare Advantage to respond with an error message. These prefixes are for Medicare Advantage members only and cannot be used for Blue Cross Blue Shield of New Mexico (BCBSNM) searches, or BCBSNM will send back an error response.

YID, YIJ (NM); ZGD, ZGJ (TX); XOD, XOJ (IL); YUX, YUB (OK); YDL, YDJ (MT)



Unlimited User Accounts

Your facility gets unlimited number of user accounts for free. An Authorized Requester for a facility can complete the New User Request Form for every person that needs access to HealthXnet. Send in as many as you want. We're happy to set up the account for you. Questions? Contact HealthXnet Customer Service at 505-346-0290, or email healthxnet@nmhsc.com.



Request to Add a Health Plan

You can use the New Health Plan Request Form to submit a request to add a health plan.



Health Plan Status

If you are receiving status inquiry errors, it may be a sign that a payer's system is having connectivity issues. Please check the Health Plan Status page for payer-reported issues.



HealthXnet Customer Service

505-346-0290

healthxnet@nmhsc.com

Monday - Friday, 8 AM - 5 PM

Call or email us if you have questions or concerns.

We are happy to assist you :)

Training available on request.



 
 

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